Refund/Exchange Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of orders are exempt from being returned. Such as international order and custom products.

Please CLICK HERE for returns. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. You must report a damaged item within  48 hours of when your tracking says you received your order by clicking here. You will receive an email to submit your picture proof.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Store Credit

We offer free returns if the customer chooses store credit as a refund. Our store credit never expires.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@honeylock.co.

Holiday Sales (if applicable)
Only regular priced items may be refunded, unfortunately, holiday sale items cannot be refunded.


Shipping
You can receive a return label by clicking here. Please use a padded envelope/bubble mailer when shipping all jewelry. We will not be held responsible if we receive it damaged.