Kailani Heart Necklace

Domestic Orders (USA)

USPS First Class Shipping:

• Affordable
• 1-2 business day processing period
• 2-5 business day shipping period
• Does not include insurance

USPS Priority Mail:

• 1 business day processing period
• 1-3 business day shipping period
• Includes $50 of insurance

International Orders

USPS First Class International:

• Affordable
• 5-7 business day processing period
• 7-21 business day shipping period
• Does not include insurance

USPS Priority Mail International:

• 5-7 business day processing period
• 6-10 business day shipping period
• Includes $200 of insurance

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of orders are exempt from being returned. Such as international order and custom products.

Exchanges (if applicable)

e only replace items if they are defective or damaged. You must report a damaged item within 48 hours of when your tracking says you received your order by clicking here. You will receive an email to submit your picture proof.

Store Credit

We offer free returns if the customer chooses store credit as a refund. Our store credit never expires.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

support@honeylock.co.