Our system must verify that the address you enter during checkout is a valid address. If our systems detect an error in your address during processing, your order will be put on hold and we will email you, this could cause a delay during the processing period. So please double check your address during checkout!
We are not responsible for international customs, all custom charges are the customers responsibility. We are not responsible for contacting customs centers however we can help by filing a claim to USPS. If items are returned for any reasons any custom charges and/or shipping charges will not be refunded.
If you have a tracking number and you see that your order is not moving or in transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with USPS here: https://www.usps.com/help/claims.htm
We recommend that you choose an insured shipping method to ensure your package will not get lost in the mail. All claims are customers responsibility with the carrier. We do not issue refunds when orders are lost in transit.
We are also not responsible for customer inputting the wrong shipping info.
We only replace items if they are defective or damaged. You must report a damaged item within 1 day of when your tracking says you received your order by clicking here. You will receive an email to submit your picture proof.
Please open, examine, and try on the items you have purchased immediately after receiving your order. You must report a damaged item within 1 day of when your tracking says you received your order. Please CLICK HERE for reshipment. In the rare case that you do receive a damaged item we will send you a brand new one free of any charges. You will be emailed a new tracking number.
Exchanges (if applicable) We only replace items if they are defective or damaged. You must report a damaged item within 48 hours of when your tracking says you received your order by clicking here. You will receive an email to submit your picture proof.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We offer free returns if the customer chooses store credit as a refund. Our store credit never expires.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Holiday Sales (if applicable) Only regular priced items may be refunded, unfortunately, holiday sale items cannot be refunded.
Shipping You can receive a return label by clicking here. Please use a padded envelope/bubble mailer when shipping all jewelry. We will not be held responsible if we receive it damaged.
*All international and custom orders are final sale.